Petstop is a multi-site retail company specialising in pet products and services. Operating 15 locations and employing over 240 staff, the company needed an efficient way to manage its workforce across multiple sites.
Managing schedules, employee time, and labour costs became increasingly challenging as the business grew, making it harder to maintain smooth operations and consistent service quality.
Challenge
Manual scheduling, timesheets, and payroll processes led to frequent errors and consumed excessive administrative time. Managers lacked real-time visibility into employee attendance, working hours, and budget usage, making it difficult to plan shifts effectively and respond quickly to operational needs.
Petstop required a retail workforce management system that could streamline staff scheduling, automate time tracking, and provide reliable data for smarter decision-making across all sites.
Solution
Petstop implemented the Time Point Workforce Management System, a modern platform designed to simplify time tracking and workforce operations.
The system was rolled out across all 15 sites, covering more than 240 employees. With an intuitive and user-friendly interface, employees can easily clock in and out, while managers gain instant access to working hours, schedules, budgets, and team contact details — whether working on-site or remotely.
Time Point replaced manual processes with automated workflows, providing a single, reliable source of workforce data across the entire organization.
Results
Within months of implementation, Petstop achieved clear and measurable operational improvements:
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Payroll and attendance errors were significantly reduced through automation and the removal of manual data handling.
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Administrative workload for managers was substantially reduced, freeing up valuable time previously spent on reporting and schedule planning.
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Schedule creation time was cut dramatically, from several hours per week to approximately one hour per site.
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Improved workforce planning and better cost visibility led to a clear reduction in overtime.
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Overall operational efficiency noticeably improved, driven by real-time data access and better coordination between teams.
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Greater transparency and data consistency enabled faster decision-making and quicker responses to workforce needs.
“Time Point has completely transformed how we manage our workforce. The system is reliable, user-friendly, and perfectly suited for companies with multiple locations and large teams. It saves us time, prevents errors, and gives us full control over our staff — no matter where we are.”
— Shirley Rooney
Head of Operations
Why Time Point
Time Point not only streamlined HR and administrative processes but also strengthened productivity and operational control across all locations.
By implementing the system, Petstop gained:
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full visibility of workforce data in real time,
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fewer payroll and attendance errors,
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better control over labour costs,
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improved collaboration between managers and teams,
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and higher satisfaction among both management and employees.