We offer support nationally through the Time Point helpdesk. Every call is logged by our reception detailing the date and times of the call, the customer name, contact name & number, location and reported problem. All calls are given a tracking number and are monitored until concluded.
We deliver hardware and software support and services to over 2,000 customers with over 250,000 hourly paid employees. Our Customer Care helpdesk is staffed by a team of energetic analysts with expertise in solving hardware and software issues quickly but proficiently.
Time Point uses strong and secure remote assistance tools, which enable our support desk to respond and resolve reported problems quickly. Our support service offers all of our customer’s comprehensive and proactive support and ensures that should an issue arise, that it’s resolved fast and with the very minimum of disruption to their business.
Time Point Support Commitment
- Response time within 3 hours from when a call is logged
- Ensuring clients are kept informed every step of the way on any project or issue
- Knowing how to accommodate your schedule and deadlines
- Offering support through email, remote diagnostics, website and onsite technicians
To log a call helpdesk@timepoint.ie
