At Time Point, our goal is to help your business maximize the benefits of our biometric work force management solutions. We assign knowledgeable consultants that set up our systems to meet your businesses precise needs. Your assigned team will ensure a smooth implementation and a system that can further increase your company’s productivity and profitability.
Through our consulting services, we can
- Exploit the full potential of Time Point solutions and how they can address the needs of your business.
- Optimize the configuration, reporting and usability of your Time Point system.
- Configure or customize your solutions to effectively address your time and labour challenges
Training & Education
Ensure fast adoption of your system and get all users up to speed quickly with comprehensive training on your Time Point solution. We offer various training and educational opportunities specifically tailored to the needs of each our customers as part of their system installation or when additional refresher courses are required. We always consult with our customers and firstly establish who has to be trained and to what level ensuring employees, supervisors, administrators and managers each fully understand how the system works. Our comprehensive, hands-on training sessions cover topics related to proper and effective use of the system, employee database management and advanced reporting.
Implementation
Ensuring you receive the best value from our systems is just as important in helping you maximize the benefits of the system. A project manager and implementation team is assigned to each new implementation with Time Point providing consulting, training and IT support every step of the way. We work closely with the people assigned from your business and understand how your business operates. We recognise your business needs are unique and we strive to develop a close professional relationship with you so that we can deliver tailored solutions that provide optimum efficiency and productivity.
Our implementation team brings years of hands-on experience implementing Time Point workforce management solutions as well as the knowledge and expertise of the industry’s best practices.
Customer care
The relationship Time Point builds with our customers continues long after your workforce management solution is implemented. Our qualified, dedicated support analysts are fully committed to the success of all our customers.
Whether you require on-site or remote assistance, Time Point provides the exceptional service you deserve. Our customer care centre, staffed by a team of support analysts with specific expertise in resolving both hardware and software issues quickly.
Whether you prefer telephone, on-site or remote assistance, get the care you deserve from Time Point every time.
Complete customer documentation
Time Point logs a detailed history on each of our customers in our customer relationship management system, so that all Time Point support representatives have the exact details of your configuration when responding to queries. This historical profile provides an up-to-date picture of your system and information about your implementation, facilitating quick and efficient response. It also enables us to easily track and prioritize issues and escalate when required. Moreover, we can immediately produce summarized details of discussions and resolution when requested, to provide confirmation for your records.
Time Point Helping Businesses further reduce and control wage costs and more …
We have a system solution for you, whether you’re a small, medium or large business with a single or multiple location business, Time Point has the precise workforce management tools to meet the requirements of your business.
Our systems offer the complete workforce management solution:
- Easy to use dynamic rosters, plan, cost and track your entire work force in advance.
- Automatically process every employee daily, weekly and period attendance.
- Comprehensive reports on every aspect of your business by employee, department, group and more…
- Powerful HR features covering holidays, sickness, lateness viewed through 12 month colour coded calendars
- Proven, reliable biometrics that work every time no excuses.
- Weekly, bi weekly or period timesheets generating each employees total hours / minutes and entitlements.
- Link to any Payroll system as standard.
- Our systems will run on any local PC, network / intranet or over the net through our web based solution.
Time Point system solutions reduce administration time and automate manual procedures. It provides owners, operators, back office administrators, supervisors, managers, HR and payroll real time information on every aspect of their unique business.
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Please Contact us today to learn how Time Point can help your business.
